Privacy Policy

1. Introduction

Agriloom ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and web platform (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information

When you register for an account, we collect:

• Full name
• Email address
• Phone number
• Physical address and location coordinates
• Role (farmer, buyer, vendor, admin)

Transaction Data

We collect information about your transactions including:

• Produce listings and prices
• Purchase history and order details
• Payment information (processed securely via third-party providers)
• Delivery and collection point data

Device Information

We may collect device identifiers, IP address, browser type, and operating system information for security and analytics purposes.

3. How We Use Your Information

We use your information to:

• Provide and maintain our Service
• Process transactions and send related notifications
• Connect farmers with buyers and vendors
• Optimize logistics and collection routes
• Improve our platform and develop new features
• Communicate with you about updates, offers, and support
• Comply with legal obligations

4. Information Sharing

We may share your information with:

• Other Users: Buyers can see farmer names and contact information for pickups; vendors can view listing details.
• Service Providers: Third-party companies that help us operate our platform (payment processors, cloud hosting, analytics).
• Legal Requirements: When required by law or to protect our rights and safety.

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures including:

• Encrypted data transmission (HTTPS/TLS)
• Secure password hashing
• Access controls and authentication
• Regular security audits

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Object to certain processing activities
• Data portability

To exercise these rights, please visit our Delete Personal Data page or contact us at privacy@agriloom.co.ke.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Transaction records may be retained longer for legal and accounting purposes. You may request deletion at any time.

8. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: privacy@agriloom.co.ke
• Phone: +254 707 296 921 or +254 731 701 410
• Address: Agriloom Ltd, Nakuru, Kenya